Privacy Policy
1. About this Privacy Policy
UpTune Audio ("UpTune", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
UpTune Audio is a professional sound system optimisation service mainly operating across South East Queensland, Australia.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website at www.uptune.com.au, contact us, request a quote, book our services, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us.
2. Personal information we collect
The types of personal information we collect depend on how you interact with us.
This may include:
Your name
Email address
Phone number
Venue, organisation or business name
Information contained in your enquiries or messages
Information required to prepare quotes or arrange services
Information you provide when communicating with us by email or phone
Website usage information, including information collected through cookies and analytics services
Technical information such as IP address, browser type, device information and referring pages, where collected by our website or third-party services
We do not intentionally collect sensitive information through our website.
We do not collect or process payment card information through our website.
Please avoid providing sensitive personal information through our contact forms or general email unless we specifically request it and have a legitimate reason to collect it.
3. How we collect personal information
We generally collect personal information directly from you.
For example, we collect information when you:
Submit an enquiry through our website
Request a quote
Book or arrange a service
Contact us by email
Contact us by phone
Communicate with us regarding an existing or potential service
Visit or interact with our website
We may also receive limited information automatically when you visit our website through cookies, analytics and other website technologies.
Where reasonably practicable, we collect personal information directly from you.
4. How we use personal information
We use personal information for purposes including:
Responding to enquiries
Preparing and providing quotes
Scheduling and providing our services
Communicating with you about services you have requested
Managing our business relationship with you
Maintaining business records
Improving our website and services
Understanding how visitors use our website
Maintaining website security and preventing misuse
Sending service-related information you have requested
Sending marketing communications where permitted by law and where appropriate consent or another lawful basis exists
We will not use personal information for a purpose unrelated to the reason it was collected unless permitted or required by law.
5. Disclosure of personal information
We do not sell, rent or trade your personal information.
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
Website hosting and website technology providers
Analytics providers
Email and communication service providers
Information technology and cloud storage providers
Professional advisers where reasonably necessary
Government agencies, regulators or law enforcement where required or authorised by law
Other service providers where reasonably necessary to provide a service you have requested
We take reasonable steps to ensure third parties handling personal information on our behalf handle that information appropriately.
6. Third-party website services
Our website is hosted and operated using Squarespace.
Squarespace may collect and process information associated with your use of our website, including technical information, cookies and usage information.
We also use Google Analytics to understand website traffic and how visitors interact with our website. Google Analytics may collect information such as pages viewed, device information, approximate location information and other usage information.
These services may process or store information outside Australia.
You can review the privacy policies of these providers through their respective websites:
Squarespace Privacy Policy: squarespace.com/privacy
Google Privacy Policy: policies.google.com/privacy
Google Analytics information: support.google.com/analytics
7. Cookies and similar technologies
Our website may use cookies and similar technologies through Squarespace, Google Analytics and other website services.
Cookies are small files or pieces of information stored on your device that help websites operate, remember preferences, measure website usage and improve functionality.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
8. Overseas disclosure and storage
Some third-party service providers we use operate internationally. As a result, personal information may be stored, accessed or processed outside Australia.
Depending on the services and technologies in use, information may be handled in countries including the United States and other countries where our service providers or their contractors operate.
Where required by applicable Australian privacy law, we take reasonable steps before disclosing personal information overseas to ensure appropriate privacy protections are in place.
9. How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include appropriate access controls, password protection, secure online services and the use of reputable third-party technology providers.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to us or stored electronically.
10. How long we keep personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes and meeting legal or regulatory obligations.
When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, subject to any legal or legitimate business requirement to retain it.
11. Accessing your personal information
You may request access to personal information we hold about you, subject to any applicable exceptions under Australian privacy law.
To request access, contact us using the details in Section 15.
We will respond to your request within a reasonable period and in accordance with applicable privacy requirements.
12. Correcting your personal information
If you believe personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.
We will take reasonable steps to correct information where appropriate and will respond to your request within a reasonable period.
13. Marketing communications
We may occasionally send information about UpTune Audio services where permitted by law.
If you receive marketing communications from us, you may ask us to stop sending them at any time.
You may unsubscribe using an unsubscribe option provided in the communication, where available, or contact us using the details below.
We will not sell or provide your personal information to another organisation for that organisation's direct marketing purposes.
14. Privacy complaints
If you believe we have handled your personal information in a way that breaches applicable Australian privacy law, you may make a privacy complaint to us.
Please provide enough information for us to understand and investigate your complaint.
We will acknowledge and investigate privacy complaints and respond within a reasonable period.
If you are dissatisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
Information about making a complaint to the OAIC is available at www.oaic.gov.au/privacy/privacy-complaints.
15. Contact us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, contact us:
UpTune Audio
Email: info@uptune.com.au
Phone: 0444 542 387
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or applicable laws.
The updated version will be published on this page with the revised "Last updated" date.
This Privacy Policy was last updated in September 2026.